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Customer Speak
"Inputs from Ibexi were useful for completion of implementation within the expected timeframe, since they have
- Insurance domain understanding
- Process knowledge in international context, especially the cross- functional relationship-extending from front and back office operations
- Project management skills to manage the business application implementation including requirements analysis, testing and user training..."
Rachna Sethi Vice President (Special projects),
Royal Sun Alliance Insurance Company Ltd, India
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"You can't build a point of view in isolation of the business, so we built business training programmes like insurance 101, insurance 201 so that our people can understand the business relevance of what they're doing..."

Vivek Paul Vice Chairman, Wipro
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"We are very happy to record that the training imparted was in-depth and relevant for the trainees. The feedback from the trainees was equally good in terms of usefulness and pedagogy, and they have been able to apply the training to practical use "

Shubhayu Sengupta
Head- Human Resources Swiss re Shared Services (India) Pvt Ltd

CRM for a leading composite insurer in Kuwait

A composite insurance company decided they need a solution to manage the growing requirements of their clients and agents. As they were a composite insurer, they had to manage a wide variety of service requirements- corporate and retail clients, individual and group businesses, corporate and retail agents, long-term life and pension businesses as well as short-term automobile and property businesses.

Our insurance experts identified all the scenarios and the business processes followed by the insurer. The business process document enabled the company to start re-engineering the practices to ensure better customer servicing. The techno-functional team used the business document to assess various CRM Solutions like Oracle CRM, Siebel and Talisma in order to identify the most appropriate solution