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Untitled Document
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Customer Speak
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Implementation of Enterprise-wide
Systems
To transform a selected package to a success story, the
implementation has to be fast, meeting local business practices
and regulations, yet keeping the package flexible for future
changes. Combining project management skills and insurance
domain knowledge, we help in speeding up package implementations.
From project management to insurance domain expertise, from
conducting Conference Room Pilots to reviewing user-acceptance
testing, from gap analysis to functional inputs for data
migration, we provide complete support.
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Our experienced consultants work closely with
the client management team to develop the appropriate
plan for your project, catering to the specific needs
and complexities, ensuring that task links and resource
constraints are recognized. Their experience with
many common insurance applications will
work towards reducing the risks and time of implementation.
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The way a large, complex system appears to users depends
on how its parameters are set-up. During the gap analysis
phase, it is easier for users to relate to the system
if their products, documents and workflows are set
up. A Model office is an environment where the system
is set-up to represent the way the company conducts
its business: it incorporates your products and workflows.
During the Conference Room Pilot, the workflow across
the organization is simulated on the Model office
with each user department. This enables the core team
to understand hands-on the processes, and the way
the business would be conducted after implementation.
Workarounds identified are assessed in terms of impact
on the business. This leads to key decisions of the
customization and localization requirements, and the
business practices that need to be changed.
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With increasing componentization, it is essential to
test the integrated system with a functional view from
the user's perspective. Our domain experts identify
the test scope, define test scenarios and create test
cases using a Latin factor model. Standardized testing
templates ensure consistency in quality of testing,
easy traceability of problems and summaries of the status
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Data migration is a common activity in almost all projects;
the impact of data quality on the cutover and the need
for functional analysis across systems are often underestimated.
With the experience of many insurance projects and applications,
Ibexi consultants can provide functional understanding
of data in the source and target systems. This leads
to lower effort of data migration and higher data quality.
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Case study: New York Life's
India subsidiary implements Solcorp's Ingenium
Max New York Life (MNYL), the Indian subsidiary of
New York Life, chose INGENIUM from EDS/Solcorp for
policy administration. It was critical for New York
Life to implement the solution in time with no gaps
in the high-volume rapidly growing Indian subsidiary.
Our consultants created a model office on base INGENIUM
within a month. This included the products, and end-to-end
workflow: proposal entry, underwriting, policy issuance,
policy servicing and claims. This helped users to
identify all the business rules, and to review the
planned customization.
In data migration, our consultants worked closely
with the application vendor as well as the company
doing the data migration. They explained the mapping
of data across systems, and provided ways to reconcile
the data. They also provided functional inputs to
enable quick resolution of problems such as mismatches
in premium and paid-to-dates.
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